| FAQ Table of
Contents:
Delivery Time?
We work extremely hard to
get your order processed within 3 business days. Your order will ship
accordingly thereafter and most orders will arrive to you within 7-10
business days. If any of the wedding accessories, wedding favors,
bridesmaid gifts or groomsmen gifts you have ordered are on a back order
status, we will notify you by telephone or e-mail.
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Rush Deliveries?
You may upgrade your
shipping for a fee in addition to regular shipping & handling charges. We
offer Second Day Air at $15.00 (will arrive to you within 4 business
days). Our processing time has been included in the estimated time of
arrival. Orders placed on Friday will ship within two business days.
Please note that business days do not include Saturday or Sunday.
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Shipping Options?
Shipping charges are
determined by the total value of your order. Standard shipping charges
apply to the continental United States. Our carrier for deliveries within
the US is Airborne/DHL. A shipping chart is located below. (We have the
right to update and/or change shipping charges at any time). Rush delivery
is available at an additional charge. Please be aware that we cannot ship
to a P.O. Box address.
Most orders are shipped via United States Postal
Service (USPS); all orders from U.S. Military bases and/or APO's will ship
via USPS. Please allow 7-14 business days for delivery of these orders.
(Please note: Orders are received and
shipped from Monday morning until midnight Thursday. Orders are not
shipped on Fridays.)
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Regular Shipping
- Regular shipping charges apply to the continental U.S. and
are determined by the total value of your order. See chart to the right.
Shipping & Handling Chart
up to $50.00 -
$8.50
$50.01 to $100.00 -
$9.55
$100.01 to $150.00 -
$11.05
$150.01 to $200.00 -
$13.15
$200.01 to $300.00 -
$15.25
$300.01 to $500.00 -
$18.35
$500.01 to $1000.00 -
$23.55
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Second Day Air
Shipping — $23.50 & up
Need your order in a hurry? We offer Second Day
Air Service which you will receive within 4 business days upon receipt of
your order, not including day of order. Add $15.00 to what would be your
regular shipping charge to determine the cost of shipping.
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Canadian Surcharge
— $15.00
All orders shipped to Canada require an additional
$15.00 surcharge. These orders are shipped through the US Postal Service (USPS).
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Will My Credit Card & Personal
Information Be Safe?
Our Secure Sockets Layer (SSL)
security software is the industry standard and among the best available
today for securing online commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address so
that it cannot be read as the information travels over the Internet.
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How Do I Order Online?
Simply click the "Add to
Cart" button located next to the product of choice. It will be added to
your order and shown inside of your shopping basket. If an item such as
wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts
is available with personalization the screen will prompt you to include
your special instructions just after the "Add to Cart" button has been
clicked. If you want more that one item, just change the quantity field
from zero (0) to your desired number. Personalized and engraved wedding
accessories, wedding favors, bridesmaid gifts or groomsmen gifts must be
entered individually, your screen will automatically itemize the quantity
and the engraving can be entered on individual lines (i.e., 1 mug with
initials "JLL" then another with initials "BSL"). If you would like to
continue to browse our boutique after adding a given item to your shopping
cart, simply click "Continue Shopping" or click your back button. If you
have changed a quantity, specified engraving, or a size/style, click
"Refresh Cart". If you wish to remove an item from your cart, change the
quantity field to zero (0) and click "Refresh Cart". When you are ready to
purchase proceed to "Check Out" by clicking on the "Check Out" button
below your items displayed.
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Returns,
Exchanges, Cancellations, or Modifications?
Wedding accessories, wedding
favors, bridesmaid gifts or groomsmen gifts that have been personalized
with engraving and/or embroidery are nonrefundable. For all other wedding
accessories, wedding favors, bridesmaid gifts or groomsmen gifts, a refund
will be given for the unwanted portion of your order (except for rush fees
and shipping & handling). After processing your return, you will receive a
receipt of credit or a refund check within 7-10 business days (form of
credit is dependant upon your initial type of payment). If you wish to
make an exchange, we will issue the requested changes to your order and
process it upon receipt of the returned portion of the order. We charge
shipping & handling for exchanged orders being reshipped.
Once an order has reached our distribution center
an order cannot be cancelled or modified. If the order is unwanted you
will need to ship the order back to us as a return or exchange.
All items must be returned within 30 days of
receipt.
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Damaged Items?
Our staff works hard to
ensure that you receive your wedding accessories, wedding favors,
bridesmaid gifts or groomsmen gifts safely. If any of your wedding
accessories, wedding favors, bridesmaid gifts or groomsmen gifts have been
damaged during shipping. We will replace any item damaged in shipping.
Please notify us immediately (within 5 days) if the item is damaged in
shipping.
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Product
Availability/Backorders?
Most of our wedding
accessories, wedding favors, bridesmaid gifts or groomsmen gifts is in
stock at all times, unless otherwise noted to be a special order item,
though there are some occasions where wedding accessories, wedding favors,
bridesmaid gifts or groomsmen gifts may be backordered. If something you
have ordered is out of stock one of our operators will call or e-mail you.
If you are unable to be reached via phone or e-mail, a post card will be
sent to your bill to address. Upon contact from our customer service
representative you will have the choice to hold your entire order until
the backordered merchandise has arrived, or to ship the items separately.
If we are unable to reach you and you have not attempted to contact us
with instruction, your entire order will be held and will ship complete
upon arrival of the backordered merchandise.
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Can I Personalize Items?
Most of our wedding
accessories, wedding favors, bridesmaid gifts or groomsmen gifts are
engraved for you at no charge. Items may also be purchased without
engraving. Please order your engraving carefully. Engraved items cannot be
returned! Check the items description for the style of engraving offered.
Click on the arrow to the right of style to select your engraving format.
The options provided are the only formats available for that item. Your
engraving instructions are taken directly from your online order form. We
do not modify your engraving request in any way. Please be careful when
entering your engraving instructions on your order form. Remember,
personalized wedding accessories, wedding favors, bridesmaid gifts or
groomsmen gifts cannot be returned or exchanged.
Initials: CAL
(Initials are featured in
the order of your FIRST, MIDDLE, LAST initials) (i.e., Cathy Ann LaValley
would be engraved as CAL)
Single Initial: C
(A single initial is one
initial, usually taken from the FIRST name) (i.e., Cathy would be engraved
as C)
Name: Catherine
(A name can be any name you wish up to 9
characters
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